Outlook Q&A

Melissa Esquibel, MCT, MOSM, IAAP Summit 2016 Speaker Session during IAAP Summit 2016 is: Advanced Outlook for the Admin Pro 7.25.2016 | 10:00 a.m. – 12:15 p.m. & 7.26.2016 | 1:45 – 4:00 p.m. Q: How can I find an email again without searching all of Outlook? I do not always remember where I foldered it. A: If you…

Top 6 Things to Observe During a Site Inspection

What to look for on a hotel site inspection visit. 1. How you are greeted upon arrival by the bell staff reminds us that first impressions count. Is this area well-staffed and there are plenty of employees greeting guests and carefully driving cars through the valet area? Are their uniforms updated, clean, and fitted? Are…

Don’t Keep Your Frustrations “In the Vault”

Justin Hale, IAAP Summit 2016 Speaker Session during IAAP Summit 2016 is: Crucial Conversations 7.25.2016 | 10:00 a.m. – 12:15 p.m. & 1:45 – 4:00 p.m. We recently did a study finding that 56% of us safeguard toxic secrets or grievances in the workplace for more than a year—because we focus on the immediate risks involved in speaking…