At its best, the administrative profession represents a vital business partnership that is central to achieving business objectives. In light of this truth, our work must also involve the ecosystem that surrounds these professionals.
Have you ever found yourself in a long, involved explanation of why you can’t say “yes” to someone’s request? It’s a common tendency, especially if you feel pressured by the other person—for instance, if it’s your boss asking you to work late tonight! You’re not helping your case.
You know the feeling—your cheeks get hot, your hands clench. When we’re frustrated, it’s hard to focus on anything else. But if we want to be successful, you have to figure out how to come out on top (not BLOW your top!) even when you’re in a stressful situation.
IAAP Edge 