4 Tips for Handling Unwanted Phone Calls

as the gate-keeper to one of the major decision-makers in your company or organization, one of your responsibilities is fielding cold calls from vendors. here are some tips from fans of IAAP’s Facebook page on how to professionally handle these calls with grace and courtesy.

7 Keys to Success as an Administrative Professional

by Leilani Haywood Several administrative professionals offered this insight on IAAP’s Facebook page which I thought should be in an article. The administrative professional responsibilities have changed dramatically over the last 10 years. When asked, “What advice would you give to someone starting as an administrative professional,” they shared these keys which can apply to…