Establishing rapport is critical to attaining successful business and personal relationships. While everyone must competently use today’s information technology tools, too many of us are ignoring the proven importance and effectiveness of interpersonal communication skills.
Numerous studies show that work is, by far, the number one source of stress in peoples’ lives. As administrative professionals, we often take it upon ourselves to change that statistic. We are hired to make sure people are productive, and people cannot be productive if they are miserable and stressed. Not to mention, increased stress leads to higher risks of chronic pain, hypertension, heart attacks, and other ailments.
Books can be the best way to get the coaching and guidance we crave.
IAAP Edge 