Breaking the Sorry Habit

by Carla Howard Ladies… We really need to stop apologizing. Sorry, but it’s true! (oops…) The sorry habit is darn near an epidemic that reduces influence and promotability for many women (and some men) in the workplace. Like most habits, we usually don’t realize that we are doing it… or how often. I advise many…

3 Big Listening Mistakes

by Dr. Lynn Wicker In a recent article in Psychology Today, 9 Listening Mistakes That Will Damage Your Relationships, author Amy Moran says that listening shouldn’t be a passive activity—it requires active participation. As an administrative professional, being a great listener can get tough at times. We actually can make the issue worse by how we listen…