3 Big Listening Mistakes

by Dr. Lynn Wicker In a recent article in Psychology Today, 9 Listening Mistakes That Will Damage Your Relationships, author Amy Moran says that listening shouldn’t be a passive activity—it requires active participation. As an administrative professional, being a great listener can get tough at times. We actually can make the issue worse by how we listen…

Every Yes is a No

by Theresa Hummel-Krallinger I would venture a guess that a good majority of us get joy from being helpful and accommodating. That’s why, when someone asks us to do something, we like to say, “Yes.” Just seeing the smile on the face of the requestor fills our heart with joy. Too bad there are only…