by Tim Hast I’m going out on a limb here: The ability to listen well is the most important tool you’ll ever put in your professional tool kit, or for that matter, your tool kit for living well. There. I said it. What do I mean? When you listen well, you’re also learning to communicate…
by Mary Jane Mapes Did you ever wonder why certain people enter a room and, without saying a word, others notice them and think to themselves, “Now there goes someone with star quality!” What is it about some people that allows them to not only grab, but maintain that kind of attention and almost instant credibility? Personal presence.…
by Jerry Balistreri As the first point of contact between the public and your organization, you have the power to connect with people and influence! Your awesome power position can be wasted if you do not have the ability to connect quickly and easily with others. The 10-4-1 Rule It is often said, “The eyes…
